Overview: What does a Customer Service Representative do?
Customer service representatives interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They communicate with customers through a variety of means—either in person; by telephone, e-mail or regular mail correspondence, or fax; or even over the Internet. Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area.
Resources to become a Customer Service Representative
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|Advancement Opportunities: 49% of Average This calculation shows your opportunity for increases in earnings over time. It shows the relative strength of different careers as compared to each other|
|Average Starting Median income: $31,720|
|Return on Educational Investment: 51% of Average Shows the relative return on investment of an education beyond high school. The calculation uses potential earning levels over time adjusted for the cost and the time of additional education.|
|Job Growth: 4/5|
|All scores range from 1-100. Higher scores are better with the exception of stress.|
|Bragging rights: 20/100 Based on prestige and social approval, fame and public recognition, high income, highly educated, clean versus “dirty” industry, and level of people you deal with.|
|Interesting Job: 18/100 Based on exciting subject or environment, variety of activities, fun interaction with people, creating versus completing, and learning interesting things.|
|Personal Freedom: 8/100 Based on controlling your work, not closely managed, choosing your assignments, tolerable rules and regulations, creative freedom, and setting your own hours.|
|Stress: 20/100 Based on Intense responsibility (life/death), continuous rejection, dealing with people’s problems, lack of control, quota or sales pressure, and work volume/time pressure.|
|Years to make $1,000,000 - 33 Years|
|Years to make $2,000,000 - 45+ Years|
|Years to make $3,000,000 - 45+ Years|